Return Policy

1. Our Commitment to Quality

At Shanacks, we stand behind the quality of our products. We are committed to ensuring that every customer receives fresh, high-quality Thekua snacks made with pure desi ghee and natural ingredients.

If you receive a damaged or defective product, we will make it right. This Return Policy outlines our process for returns, refunds, and replacements.

2. 7-Day Return Guarantee

We offer a 7-day return policy from the date of delivery for damaged or defective products only.

2.1 Eligible Returns

Returns are accepted for the following reasons:

• Product received is damaged during shipping
• Product received is defective or spoiled
• Wrong product was delivered
• Product packaging is compromised or tampered with
• Product does not match the description or order

2.2 Non-Eligible Returns

We do not accept returns for the following:

• Change of mind or personal preference
• Wrong product selection by customer
• Product has been consumed or partially consumed
• Product damage caused after delivery
• Returns initiated after 7 days from delivery
• Products stored improperly after delivery

3. Return Requirements

To be eligible for a return, your request must meet the following requirements:

3.1 Timeframe

You must contact us within 7 days of delivery. Returns requested after this period will not be accepted.

3.2 Proof of Damage or Defect

You must provide clear photographic evidence of the issue:

• Photos of the damaged or defective product
• Photos of the product packaging showing any damage
• Photos of the product label and expiry date (if applicable)
• Order number and delivery details

3.3 Product Condition

The product should be:

• Unconsumed or only minimally tested to verify the defect
• In its original packaging where possible
• Sealed and unopened (unless opened to verify damage/defect)

4. How to Initiate a Return

Follow these simple steps to initiate a return:

Step 1: Contact Us Immediately

Reach out to us within 7 days of delivery through any of these channels:

• WhatsApp: +91 92341 57527
• Phone: +91 92341 57527
• Email: shanacksbusiness@gmail.com

Step 2: Provide Order Details

When contacting us, please provide:

• Your order number
• Date of delivery
• Product name and quantity
• Reason for return (damage/defect description)

Step 3: Submit Photos

Send clear photos of:

• The damaged or defective product
• Product packaging
• Any other relevant images showing the issue

Step 4: Return Approval

Our team will review your return request and photos within 24 hours. Once approved, we will coordinate the next steps with you.

5. Return Options

Once your return is approved, you can choose one of the following options:

5.1 Full Refund

Receive a complete refund of your order amount:

• Refund will be processed to your original payment method
• Refund will be initiated within 24 hours of return approval
• Money will reflect in your account within 7-10 business days
• Shipping charges will also be refunded (if paid)

5.2 Product Replacement

Receive a replacement of the same product:

• We will ship a fresh replacement product at no additional cost
• Replacement will be dispatched within 24-48 hours of return approval
• Free shipping on replacement orders
• Priority delivery for replacement orders

6. Refund Processing

If you choose a refund, here's what you can expect:

6.1 Refund Timeline

• Return Approval: Within 24 hours of submitting photos
• Refund Initiation: Within 24 hours of return approval
• Bank Processing: 7-10 business days for money to reflect in your account

6.2 Refund Method

Refunds will be processed to your original payment method:

• UPI: 2-3 business days
• Bank Transfer/NEFT: 5-7 business days
• Cash on Delivery: Bank transfer to your provided account
• Other payment methods: Same method as original payment

6.3 Refund Amount

You will receive a full refund including:

• Complete product price
• Shipping charges (if paid)
• Any applicable taxes

7. Replacement Process

If you choose a replacement product:

7.1 Replacement Timeline

• Replacement order dispatched within 24-48 hours of approval
• Standard delivery: 3-7 business days
• Priority processing for replacement orders

7.2 Replacement Product Quality

• Fresh product with maximum shelf life remaining
• Same product variant as originally ordered
• Properly packaged to prevent damage
• Quality checked before dispatch

7.3 Replacement Shipping

• Free shipping on all replacement orders
• Tracking details shared via WhatsApp/SMS
• Priority delivery where available

8. Product Damaged During Delivery

If you receive a damaged product:

8.1 Immediate Action

• Take photos of the damaged package and product
• Contact us immediately (same day if possible)
• We will process your return/replacement on priority

8.2 Delivery Partner Issues

If the damage was caused by the delivery partner:

• Take photos of the outer packaging showing damage
• Note the damage in the delivery receipt (if possible)
• Contact us immediately with photos and delivery details
• We will handle the claim with the delivery partner

9. Exceptions and Special Cases

9.1 Bulk Orders

For bulk orders (10+ units), special return arrangements may apply. Please contact us for bulk order return policies.

9.2 Gifted Products

If the product was a gift and needs to be returned:

• The recipient can initiate the return
• Refund will be processed to the original purchaser's payment method
• Replacement can be sent to the recipient's address

9.3 Promotional Items

Products purchased during promotional offers or sales are eligible for returns under the same 7-day policy, subject to the same conditions.

10. Need Help with Returns?

Our customer support team is here to help you with any questions about returns or refunds.

We typically respond to return requests within 24 hours. For urgent issues, please contact us via WhatsApp or phone for the fastest response.